1. What are Nurse-Managed Health Centers?
Nurse-Managed Health Centers are community-based health centers, managed and staffed by Certified Registered Nurse Practitioners in partnership with the communities they serve. The nursing model of holistic care integrates health promotion with primary care and focuses on serving vulnerable populations including the uninsured and underinsured. Through its advancement of preventive care, the nurse-managed health care model is successful in reducing reliance on emergency departments and decreasing the lengths of stay at hospitals. The Family Practice and Counseling Network is a founding member of the National Nursing Centers Consortium (NNCC). The NNCC, a membership organization that supports nurse-led care, provides leadership and management support and assists in the development of partnerships among nurse-managed organizations and other community organizations. With the continued advocacy by the NNCC through health policy improvements and efforts in consultation, program promotion and applied research, nurse-managed care has become a mainstream health care model. For more information about the National Nursing Centers Consortium, visit their website: http://www.nncc.us
2. What insurance does FPCN accept?
FPCN accepts most major insurances, including but not limited to Medicaid, Medicare, Aetna Better Health, Keystone First, Health Partners, United Health Care Community Plan, Community Behavioral Health, Blue Cross Blue Shield, Keystone Health Plan East, Amerihealth Caritas, Capitol Blue Cross, UPMC, Gateway and most Medicare Advantage Plans. Please check with our front desk for more details to see if you insurance is accepted.
Note: FPCN Primary Care does not accept Aetna Commercial or CIGNA Health Springs
3. How do I make an appointment?
All centers operate under a same-day open access scheduling policy for Primary Care. Patients are able to call the health center on the day they wish to be seen to schedule an appointment for that day or within the next two days. To schedule an appointment, call the main phone number of the health center promptly at 8:00am and follow the prompts for Primary Care.
If you are a current patient in Behavioral Health, future appointments will be scheduled by your provider and/or the department assistant during your visit. If you are interested in starting services, call the main number of the health center and follow the prompts for Behavioral Health. A staff member will contact you shortly to discuss your needs and request.
To schedule an appointment, call the main phone number of the health center and follow the prompts for dental.
Qcare, our convenient care, is a walk-in clinic. To make an appointment you simply walk-in during business hours and check in with the patient service representative. Because QCare is a walk-in clinic and operates on a first come first served basis, we cannot guarantee all persons walking in can be seen immediately, or on that day, although we try to accommodate everyone during our hours of operation. We encourage patients to call ahead to inquire about the estimated wait times and current volume.
4. Who provides care at the FPCN health centers?
Care is provided by Certified Registered Nurse Practitioners (CRNPs), Registered Nurses, Nutritionists, Nurse Midwives, Certified Diabetes Educators, Licensed Clinical Social Workers, Licensed Professional Counselors, Psychiatrists, Psychologists, Social Workers, Mind/Body Practitioners, Dentists, and Dental Hygienists. Additional services are provided on-site by Physical Therapists, Cardiologists, Podiatrists, Optometrists, OB/GYN Providers, Complementary Therapists, Pharmacists and Pharmacy Technicians. The Network’s Certified Medical Assistants and Patient Service Representatives provide critical support to providers and all patients.
5. What are the office hours?
The Hours of Operation for each Health Center can be found by clicking on “Locations” below.
6. How much do you charge for a physical?
The cost is determined by your insurance status. If you have insurance, your copay determines the cost of the visit. If you do not have insurance, FPCN offers an affordable sliding scale, based on family size and income.
7. Can children be seen by themselves?
When a child is under 18 years old and comes for a well-visit, a parent/guardian must be present. When a child is under 18 years old and comes for a sick-visit, a parent/guardian must be present, or an adult 18 years of age or older, whom the parent/guardian has designated via a permission form or documented verbal consent as appropriate to accompany the child, must be present.
When a child between 13 – 18 years of age comes for a family planning visit, a parent/guardian does not have to be present. Under Title X guidelines, the child is considered a liberated minor and may receive care without parental consent. Other instances in which a child may be seen without a parent include life-threatening situations, when the minor is married or has a child.
8. Is this a free clinic?
Family Practice and Counseling Network is not a free clinic. The Network is a federally qualified health center (FQHC), receiving grant funding to ensure that all patients, including the uninsured, are welcomed regardless of their ability to pay. The Network accepts all insurances and offers a sliding scale for payment.
9. Why can’t we pre-schedule appointments?
FPCN uses advanced open access scheduling to ensure availability for people in need. FPCN offers same day, next day, next day scheduling. On occasion, we may pre-schedule some appointments to facilitate the ongoing management of chronic illnesses, infant immunizations, and other special circumstances such as a need to pre-arrange transportation. In general, FPCN’s advanced open access system, and our flexible provider schedules allow patient appointments to be made the same day or within the next two days. In the majority of cases, pre-booking in advance is not necessary.
10. Who is eligible for services?
Anyone is eligible for services at FPCN. No one will be denied services due to inability to pay. Patients who have health insurance and are assigned to a primary care provider (PCP) outside of FPCN are encouraged to see their own PCP.
11. Are there services available for people who do not speak English?
FPCN offers services and accommodations for people who do not speak English such as in-house staff translators or a language translation telecommunication service.
12. Do the health centers have walk-in clinics?
The health centers do not have specific walk-in clinic hours and encourage patients to schedule an appointment. Fast Family Care is FPCN’s walk-in clinic. Fast Family Care does not pre-schedule appointments, but takes patients on a first come first served basis. Please see our ‘Hours’ page for Fast Family Care’s daily hours. Patients and non-patients of FPCN are able to use Fast Family Care, however, Fast Family Care is not a medical home and does not provide the same scope of service available at the other health centers.
13. What information should I bring with me on my first visit?
- Personal Identification
- Insurance information
- If no insurance, then bring income verification and family size information
- If possible, your pertinent medical information.
15. What do I do if I have an emergency?
If you are having an emergency situation, contact your local emergency medical system by calling 9-1-1. If you are calling after hours with an urgent matter, a Nurse Practitioner is available on-call to respond. The on-call Nurse Practitioner will return calls in a timely fashion. Patients are assessed by phone and are advised appropriately.
The FPCN “Patient Bill of Rights”
As a patient of FPCN, you have:
1. The right to be treated with respect.
2. The right to consent to or refuse any treatment, test, or service.
3. The right to be educated about how to take your medicine.
4. The right to be informed about what will happen in your visit.
5. The right to ask for a different Nurse Practitioner, Dentist, Behavioral Health Therapist, or other provider. Note: FPCN may not be able to immediately satisfy your request depending on staff availability.
6. The right to keep information about your visit and all records private.
7. The right to urgent care.
8. The right to ask questions and get answers.
9. The right to leave FPCN to seek care elsewhere, even if it is against the provider’s advice. Note: FPCN is not responsible for your care once you have left.
10. The right to accept or to refuse to be a part of a research study.
11. The right to calmly and respectfully complain if there is problem.
12. The right to be heard and to have a voice in your care and healthcare decisions.
13. The right to have a trained staff person of your choice be with you during an exam.
14. The right to have a friend or family member accompany you to an appointment if you so choose.
15. The right to an interpreter.